For Digitize Stitch
Website: https://digitizestitch.com
Email: support@digitizestitch.com
Business Name: Digitize Stitch
Last Updated: December 2025

Digitize Stitch (“we,” “our,” “us”) is committed to protecting your privacy, ensuring the highest standard of confidentiality, and handling all personal and design-related information responsibly. This Privacy Policy explains in detail how we collect, use, store, protect, and manage information when customers access our website, place an order, or communicate with us.

By using our website https://digitizestitch.com, you agree to the practices and policies described below.

1. Information We Collect (Highly Detailed Explanation)

Digitize Stitch collects only that information which is necessary to process customer orders, communicate effectively, and deliver digitizing and vector services.
We never collect unnecessary or excessive data.

1.1 Personal Information Provided by Customers

When placing an order or contacting support, customers voluntarily provide:

Full Name
Email Address
Artwork files (logos, images, photos, sketches)
Design Instructions or Notes
Preferred embroidery formats
Revision feedback
Additional optional information customer may include

Why we collect it:

To identify your order
To deliver final files to the correct email
To contact you regarding revisions or clarifications
To keep accurate records of completed work
To provide lifetime backup support

Digitize Stitch does not collect:
✘ Physical addresses
✘ Phone numbers (unless voluntarily shared)
✘ Payment card numbers
✘ Government IDs
✘ Personal demographic data

We collect the minimum amount of information required to fulfill your design request.

2. Payment Information (Full Detailed Explanation)

Digitize Stitch does NOT store any payment-related data on our servers.

2.1 How payments work

Any payment processing occurs through secure, external payment providers (e.g., PayPal).
Customers send payment independently — we never see card information.
No credit or debit card numbers are ever collected, saved, or stored.

2.2 Privacy Guarantee

✔ We do not store any payment information.
✔ We do not have access to card details at any point.
✔ Your financial data never enters our database or email system.

This ensures complete financial privacy and eliminates the risk of unauthorized access.

3. Artwork & File Handling Policy (EXTREMELY DETAILED)

Digitize Stitch works with high-value, confidential artwork. Therefore, our file-handling standards are extremely strict.

3.1 Full Ownership Rights

Customers become full legal owners of all completed files, including:

Embroidery digitized files
Vector artwork
3D puff designs
Applique files
Chenille files
Patches and logo digitizing

Once delivered, these files belong 100% to the customer.

3.2 Usability Rights

The customer may:

✔ Sell the files
✔ Use them commercially
✔ Apply them on any product
✔ Reproduce or modify
✔ Distribute or print them

Digitize Stitch retains zero rights over completed artwork.

3.3 Strict No-Resale Policy

Digitize Stitch guarantees:

We do not reuse customer files
We do not sell customer artwork
We do not display designs publicly
We do not share artwork with third parties
We do not use customer work for marketing unless explicit permission is given

3.4 File Deletion Policy

After completion:

Production team deletes files after 30 days from internal systems.
Only the owner’s secure backup copy remains.
This backup exists solely for the customer’s future convenience.

3.5 Free Lifetime Backup

Digitize Stitch maintains secure lifetime backup storage for delivered files.

✔ Customers may request old files anytime
✔ Re-sending past files is 100% FREE
✔ No storage fees
✔ No limits on how many times a file is requested

This ensures permanent accessibility of your purchased designs.

4. File Delivery Method (Fully Detailed)

Digitize Stitch delivers all files only through email.

Why email is used:

Highest security
Ensures file quality remains intact (no compression)
Allows complete order history
Protects confidentiality
Eliminates risk of unauthorized sharing

Platforms we do NOT use:

✘ WhatsApp
✘ Facebook Messenger
✘ Instagram DM
✘ Freelancing portals
✘ File delivery apps

Email delivery ensures a verified, traceable, and secure communication channel.

5. Detailed Revision Policy

5.1 Free Revisions (Highly Detailed)

Each order includes:

✔ Up to 5 free revisions
✔ Corrections related to quality, density, thread path, trimming, or stitch issues
✔ Adjustments requested to improve embroidery output

Examples of free edits:

Thread gap fixes
Incorrect stitching direction
Minor size adjustments
Underlay corrections
Fill pattern adjustments

Our goal is to ensure the file runs flawlessly on your machine.

5.2 Paid Edits Explained

Paid edits apply when the request involves new creative work, not correction.

Examples of paid edits ($5–$8):

Completely new size versions
Adding new elements
Redrawing shapes
Changing text style
Modifying complex parts
Re-digitizing a section

These involve additional labor and are not part of the revision guarantee.

6. Refund Policy (EXTENDED AND HIGHLY DETAILED)

Digitize Stitch follows a fair, transparent, and customer-friendly refund system.

6.1 Refund Eligibility Conditions

Refunds are only allowed when:

Payment was made within 7 days
Customer provides valid proof:
- Stitch-out image
- Screenshot of output issue
- Clear description
Issue must be a quality error caused by us
We attempt corrections but the error persists

6.2 Full Refund Guarantee

A full refund will be issued when:

✔ Customer submits stitch-out proof
✔ The file contains a clear technical error
✔ Revisions fail to fix the issue

Digitize Stitch stands by its quality and takes full responsibility for correctable digitizing errors.

6.3 Non-Refundable Circumstances

Refunds are NOT provided when:

✘ Proof or stitch-out is not provided
✘ Store designs are purchased
✘ Customer later changes mind
✘ Customer requests new design style
✘ Customer requests modifications unrelated to an error
✘ Customer fails to communicate necessary instructions

No processing fees apply to approved refunds.

7. Turnaround Time (Fully Detailed)

7.1 Standard Delivery (4–12 Hours)

Time required depends on:

Design complexity
Stitch count
Artwork quality
File type requested
Number of elements

Most files are delivered within 4–12 hours unless heavy detailing is required.

7.2 Rush Order Delivery (1–4 Hours)

Ideal for urgent embroidery needs.

Available at customer request
Complex designs may require extra time
If we cannot deliver within the agreed rush time and no file is sent → refund is possible

We always inform the customer before starting if expected time increases.

7.3 Delay Handling

If delays occur:

✔ Customer is informed immediately
✔ Clear updated estimate is provided
✔ Delivery is prioritized until complete

We value transparency and communication.

8. File Formats (Highly Detailed)

Digitize Stitch provides a complete range of embroidery and vector formats.

8.1 Embroidery File Formats

Delivered formats include:

Additional formats available upon request.

8.2 Vector File Formats

All vector files are exportable in multiple sizes and resolutions.

9. Artwork Requirements (Highly Detailed)

To ensure accurate digitizing results:

Required Resolution

✔ Minimum 300 DPI
✔ High-resolution images only

Accepted File Formats

PNG
JPEG
PDF

Artwork that causes problems

✘ Blurry images
✘ Screenshots
✘ Low-resolution downloads
✘ Very small uploads
✘ Pixelated logos

Poor artwork results in poor embroidery output.
Digitize Stitch always recommends uploading the cleanest version available.

10. Data Protection & Security (Full Detailed Section)

Digitize Stitch maintains strict data-protection protocols to safeguard your information.

Security Measures Include:

✔ Secure email servers
✔ Encrypted backup systems
✔ Limited team access
✔ No unauthorized file sharing
✔ Data minimization principles
✔ Confidential handling of all artwork
✔ GDPR-aligned privacy practices

We treat every customer file with the highest level of sensitivity and care.

11. Data We Do NOT Collect

For transparency, Digitize Stitch confirms the following:

✔ We do not store any payment information.
✔ We do not use tracking tools unless explicitly stated.
✔ We do not send promotional emails.

We only contact customers regarding:

Orders
Revisions
Delivery
Support requests

No marketing, newsletters, or automated promotional messages are sent.

12. Cookies & Tracking (Detailed Explanation)

Digitize Stitch currently does NOT use:

✘ Google Analytics
✘ Facebook Pixel
✘ Advertising Cookies
✘ Behavioral Tracking Tools

If any tracking or analytics tools are added in future, this Privacy Policy will be updated before implementation.

13. Third-Party Sharing (Detailed Section)

Digitize Stitch never shares customer information with:

Agencies
Marketing firms
Designers
Embroidery companies
Advertisers
Contractors
Other customers

The only exception is when legally required (e.g., fraud investigations).

We operate under strict confidentiality.

14. Children’s Privacy (Detailed)

Digitize Stitch:

Does not knowingly collect data from children under age 13
Does not offer services targeted to children
Will delete any accidentally collected minor’s data immediately upon request

15. Updates to This Privacy Policy

Digitize Stitch may occasionally update this policy to:

Improve clarity
Reflect new services
Meet updated privacy standards
Add new customer protection mechanisms

Changes will always be posted with a revised “Last Updated” date at the top.

Privacy Policy